GENERAL FAQ’S & HELP

GENERAL QUESTIONS

WHAT’S THE CHECK-IN & CHECK-OUT TIME?

Check in is at 12 NOON, check out is at 10:00 AM.

GOT 24 HOURS RUNNING HOT & COLD WATER?

YES! we have..

IS SMOKING ALLOWED IN THE PROPERTY OR ROOMS?

Our hotel is entirely non-smoking.

HOW MUCH DO YOU CHARGE FOR WIFI?

Whether you’re plugged in or not, Hotel Maratha Residency members get complimentary high-speed access on all devices during every stay.

DO YOU HAVE A FITNESS CENTER?

Yes, the hotel has a Day Spa- ARYA.

ROOM SERVICE OFFERED? HOURS OF WORK?

Yes, we offer In Room Dining 24 hours a day, with a limited overnight menu.

DO YOU HAVE A BUSINESS CENTER?

Yes, the hotel has a business center.

SPA AVAILABLE? WHAT ARE THE HOURS?

Arya Spa is our full-service spa owned by us & close by to the hotel, open Monday-Friday from 00:00am-00:00pm, Saturday from 00:00am-00:00pm and Sunday from 00:00am-00:00pm

RESERVATIONS

USED ANOTHER SITE TO BOOK ROOMS, HOW CAN I CHANGE THE RESERVATIONS?

In this situation, you would have to contact the customer service department at the website you used to make your reservation

WHAT’S YOUR CANCELLATION POLICY?

Our cancellation and deposit policy varies by rate. Reservations booked at the Best Available Rate have a 24 hour cancellation policy.

IS MY ID / PASSPORT REQUIRED AT CHECK-IN?

We do require presentation of a valid government-issued identification at the time of check-in.

CAN I USE DEBIT-CARDS FOR CHECK-INS?

We absolutely take debit cards at check-in.

DO YOU HAVE CONNECTING ROOMS?

No, we do not have connecting rooms.

DO YOU HAVE EARLY DEPARTURE FEE?

Yes. An early departure fee of up to one night’s room and tax may be applied if you check out before your scheduled departure date.

TRANSPORTATION / DIRECTIONS

HOW DO I GET TO YOUR HOTEL?

Please see our Maps + Directions page.

DO YOU OFFER FREE SHUTTLE SERVICE FROM RAILWAY STATION?

Although complimentary transportation is not available, our receptionist can assist with a host of options.

ONSITE PARKING AVAILABLE? IS IT FREE? INCLUDED IN ROOM RATES?

On-site parking is available for free.

ACCOUNTING

I HAVE QUESTIONS ABOUT MY BILL. WHO DO I CALL?

Feel free to contact accounting at 957-7353. We’ll be happy to help you.

WHAT FORMS OF PAYMENT ARE ACCEPTED AT YOUR HOTEL?

All major credit cards  & debit cards are accepted.

RESTAURANT

WHAT ARE THE HOURS OF RESTAURANT / BAR / LOUNGE?

Harsha operating hours are: Monday to Sunday from 00AM to 00 PM
Vaishali operating hours are: Monday to Sunday from 00AM to 00 PM

OFFERS!